Privacy Policy

Introduction

At Edlife Career Sdn Bhd (Malaysia) and Edlife Career Limited (Bangladesh), we are dedicated to safeguarding the privacy and personal information of our clients, including students and their families. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information. By using our website and services—including creating an account as a student, counsellor, agency, or provider—you agree to the terms outlined in this policy.

Information We Collect

We may collect the following information from students and clients:

• Personal information: Name, email, phone number, academic records, passport details, financial information, race, and religion.
• Sensitive information: We may collect information on race and religion only when it is relevant to educational choices.
• Account and registration data: Information you provide when signing up (e.g. business details, address, documents) for counsellor, agency, or provider accounts.

Purpose of Information Collection

The information we collect is used for:

• Application processing for educational institutions.
• Admissions guidance and consultation.
• Visa assistance and processing.
• Scholarship application processing.
• Marketing, promotions, and personalized services (only using name, phone number, and email).
• Verification and onboarding of counsellors, agencies, and providers.

Data Sharing

We only share your data with:

• Partner universities and educational institutions for admission purposes.
• Scholarship providers for scholarship applications.
• Immigration or visa officers for visa processing.

We do not share your data with third-party companies not directly involved in the provision of our services.

Data Storage and Security

Your data is securely stored in cloud servers and internal databases. We implement various security measures to ensure the safety of your personal information, including encryption, secure servers, and limited access controls.

Data Retention

We retain personal information until the service and the student’s program are completed. After this period, data may be archived or securely deleted according to our data retention policies.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your experience (e.g. session management, preferences). We do not use cookies to track your activity for advertising without your consent. You can manage cookie preferences in your browser settings.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your data after the completion of our services.
• Information requests: We only provide access to personal information to students, their parents/guardians, or authorized law enforcement agencies if required by law.

Third-Party Services

We may use third-party services to support our operations, including:

• Email and marketing tools (e.g. Odoo) for communications.
• Social media platforms (Facebook, WhatsApp, Instagram, TikTok) for marketing and communication.
• Google Ads for advertising and Google Analytics for website analytics.
• Various software tools for managing business operations.

We ensure that all third-party service providers comply with relevant privacy and data protection standards.

Legal Compliance

Edlife Career Sdn Bhd is a registered private company by share in Malaysia. We adhere to applicable privacy and data protection laws in Malaysia and other jurisdictions where we operate, including those governing the collection, use, and disclosure of personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or directly to affected users. We encourage you to review this policy periodically.